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Allergy alert Published FSA-AA-24-2023

itsu (grocery) recalls frozen itsu 4 chocolate bao’buns because of undeclared milk

Act if you are allergic to milk

This alert is for people with an allergy or intolerance to milk. The allergen is not declared correctly on the label.

Check your pack

itsu 4 chocolate bao’buns

Pack size: 180g
Best before
14 December 2023 and 08 February 2024

The latest affected best-before date was 8 February 2024, which has passed. Recalled products can still be in cupboards and freezers, so check any you have at home.

What to do

Advice from the FSA notice:

  1. If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. For a full refund, send a photograph of the best before date to [email protected] or write to them at itsu (grocery), Partnership House, Carlisle Place, London, SW1P 1BX. For more information contact itsu on 0333 224 9510.
Call 0333 224 9510 Email [email protected]
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Why it was recalled

The FSA's risk statement:

Milk

This product may contain milk making it a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.

Details from the notice

itsu (grocery) is recalling its frozen itsu 4 chocolate bao’buns as some packs may contain milk which is not declared on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.

An Allergy Alert is issued when an allergen is missing from the label or labelled wrongly.

What the business is doing

itsu (grocery) is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.

How this recall compares

  • This is the 4th recall or allergy alert naming itsu since 2018 (5 in total). All itsu recalls
  • Undeclared milk is behind 270 UK allergy alerts since 2018, more than any other allergen. All milk allergy alerts

Counts from FSA and FSS alerts since January 2018.